Helpline: +91 90289 88375
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Transparent Finance Policy

Cancellation & Refund Policy

DEGREE SETU provides 100% free academic counselling. All tuition fee refunds, cancellations, and admission withdrawals are governed strictly by official UGC guidelines and university charters.

Effective: 2026 Academic Session • UGC Mandated Guidelines • Zero Counselling Fee

1 100% Free Counselling Guarantee

DEGREE SETU acts as an authorized university outreach bridge and academic counseling network. We do not charge any fee whatsoever to students or candidates for academic advisory, career counseling, university shortlisting, or application submission support.

Zero Charge Policy: You will never be billed by DEGREE SETU for consultations. All academic tuition fees are paid directly to the official university portal or designated bank account.

2 University Grants Commission (UGC) Refund Slabs

In accordance with the statutory guidelines issued by the University Grants Commission (UGC) and Distance Education Bureau (DEB) of India, candidate fee refunds upon cancellation or withdrawal of admission are governed by the following standard timeframes:

Percentage of Refund Point of Notice / Withdrawal Request
100% Refund * 15 days or more before the formally notified last date of admission. (*Max ₹1,000 processing fee deduction as per UGC norms).
90% Refund Less than 15 days before the formally notified last date of admission.
80% Refund 15 days or less after the formally notified last date of admission.
50% Refund 30 days or less, but more than 15 days, after the formally notified last date of admission.
0% (Nil) Refund More than 30 days after the formally notified last date of admission.

3 0% Interest EMI & Education Loan Cancellation

If your admission was financed through our partner NBFCs or banking partners (such as LiquiLoans, Propelld, Eduvanz, or ICICI) via a 0% interest monthly installment plan:

  • Upon official approval of admission cancellation by the university, the university refunds the disbursed loan amount directly back to the NBFC / lender.
  • The lending institution terminates your active EMI mandate / NACH auto-debit within 7 to 14 business days.
  • Any initial down payment made by the student will be refunded subject to the applicable UGC slab and minor NBFC administrative foreclosure charges (if applicable).

4 How to Submit an Admission Cancellation Request

DEGREE SETU student support officers will assist you in coordinating your withdrawal request with the university registrar’s office. Follow these steps:

Step 1: Written Notice

Email your formal cancellation request to support@degreesetu.com and the university admission desk.

Step 2: Verification

Include your Student ID, Application Reference Number, registered contact details, and bank account proof (cancelled cheque).

Step 3: Processing & Credit

The university examines the timestamp and initiates the refund transfer directly to the student’s source bank account within 15–30 days.

5 Student Finance & Refund Helpdesk

If you encounter any delays in receiving your fee credit from a partner university, our student grievance officers will advocate on your behalf:

DEGREE SETU Academic Fee & Support Cell
Helpline: +91 90289 88375
WhatsApp Support: +91 90289 88375
Timings: Monday – Saturday (9:30 AM to 7:30 PM IST)